FAQ

• Customisation 3
• My order on the eshop 5
• My printing project 11
• Stationery and cards at le typographe 3
• The corner le typographe at Le Bon Marché 4
• The shop in Nantes 4

Customisation

• They trusted us!

  Many customers have already trusted us with their personalized printing project:

  Design and Fashion

  Diptyque   .   Bellerose   .   Natan   .   Jacadi   .   Markor International   .   Not Another Bill   .   Loudordesign studio   .   O.fée   .   witra   .   Tartine et Chocolat

  Museums and Theaters

  Musée Rodin   .   Musée Horta   .   Museo Nacional del Prado   .   Théâtre de la Monnaie   .   Boutique de la Comédie Française   .   Gouffre de Padirac   .   Musée Rops

  Banks

  Banque Degroof Petercam   .   Belfius Bank

  Other sectors

  Renault retail group   .   IVC group   .   Terres d’ici – EcoFarm du Long Fond   .   Média Figaro   .   Restaurant Bon-Bon   .   Moët Hennessy   .   Alunites

• Who can I contact to get a quote and start my printing project? Can you help me with the design of this item?

  You can contact Nathalie: imprimerie@typographe.be

  Yes, we are always here to guide you.

• Can I customize the items in your stationery line? From what quantity is it possible?

  Yes, it is possible to personalise the items you see on the eshop.

  We ask for a minimum quantity of 100 pieces for customization for professionals and 20 pieces for individuals.

My order on the eshop

• How can I track the delivery of my order?

  An order confirmation will be sent to you on receipt of your payment. You will then receive an email when your order is shipped with a tracking number. For any questions concerning your order tracking, please contact us on communication@typographe.be or by phone at +32 (0) 2 345 16 76.

• What is your returns and exchanges policy?

  Our products are fragile. We regret that we cannot exchange or take them back. In the event of a problem concerning the contents of the package on receipt, damaged, wrong or missing products, please take a picture and contact us on info@typographe.be or by phone at +32 (0) 2 345 16 76.

• Where do you deliver orders?

  We ship orders worldwide (except countries that are inacessible for special reasons).

  The package will be shipped to the delivery address you provided when ordering.

• What delivery methods do you use?

  We use GLS to deliver in Belgium and Europe and Fedex or DHL to deliver outside Europe.

• When will my order be shipped?

  We usually ship orders within 3 business days. However, in case of our of stock, we will contact you to indicate the expected delivery date.

My printing project

• Can I do everything remotely? Who should I contact to get a quote and start my printing project?

  Yes, we can validate the project by e-mail and ship the copies anywhere.

  In order to send you a realistic quote for your project, please send us by email ( imprimerie@typographe.be) the following information:

  • the desired number of copies (minimum 100)
  • the finished format (folded and opened if there is a crease)
  • single-sided or double-sided print
  • the number of printing colors (1 or 2)
  • the desired type of paper (300g, 360g, 600g)
  • the other options if necessary (creasing, perforation, cutting, embossing)

  The other option is to complete this form.

• How does a printing project work in terms of time and payment?

  The project starts when you confirm it by paying a deposit of 50% of the total.

  We will then send you a first proof within 3 working days. If you are not sure which typeface or layout to choose, please let us know at the outset so that we can offer you two different proofs.

  If you wish to make changes to the first proof, we will send you a second proof. Subsequent proofs will be charged extra.

  From the confirmation of the project to the finalization, it takes 2 to 3 weeks maximum. For a birth announcement, the workshop gives priority to the project.

  The balance must be paid when the file is picked up or before it is sent.

  As an example, the printing of 100 copies of a business card on 300g or 360g paper, with one colour print, single-sided, costs 227€ including VAT (187€ excluding tax).

• What is the minimum quantity of printing that I can request?

  Knowing the work involved in letterpress printing, we offer a minimum of 100 copies per project (same paper, same printing model, same printing colors).

• Can I order envelopes to match my printing paper?

  Yes, we offer the following possibilities:

  – if you use 300g paper, we offer a range of envelopes in different formats made from the same 300g paper: https://www.typographe.be/categorie-produit/envelopes-sur-mesure/

  – if you use 360g paper, an option is also offered in a matching 120g paper: flint (light gray), chalk (white) or kraft.

  These envelopes can be printed with your address on the tab on the back of the envelope.

• Which are the smallest or largest possible formats?

  Once again, it is our machines that impose non-negotiable technical constraints on us!

  The cutter allows us to cut a format of at least 5 cm.

  The machines have frames which allow a maximum format of the finished product: A4 (21 x 29.7 cm), even A3 (29.7 x 42 cm) on our plate.

• What papers can I use?

  We only work with our range of papers, which are 300g papers.

  Some 360g paper options are also possible: flint (light gray), chalk (white) or kraft. These papers cannot be creased therefore folded. But they have a very good hand.

  600g cotton paper can be used. This paper is suitable if you want to give depth to your print: we then put more pressure in the machine and this allows the paper to be marked during printing.

• Can I print on both sides? What are the other possible options in typography?

  Yes, it is possible to print on both sides. The back is a second run in the machine and this one will be invoiced in supplement.

  In typography, it is also possible to perform the following actions:

  – on 300g papers only: creasing (to fold the paper), embossing (an additional mold must be counted),

  – on 600g cotton (and possibly 360g paper): letterpress (printing with more machine pressure),

  – on all papers: perforation, cutout with rounded edges or with a specific cutout shape (you will also have to add the cost of the cutout shape).

• What are the most commonly used fonts?

  The most commonly used fonts are:

  – fonts with serif: Garamond, Bodoni, Rockwell, Chevallier

  – ‘sticks’ fonts: Antique, Futura, Berthold, Eurostyle, English

• Can I print my logo, a design or a specific typo? When do I need a printing plate?

  Yes, we can use a printing plate to print your logo, design or chosen typo. This plate is charged extra except for business cards where the text is not very long.

  Otherwise, except in exceptional cases, we will use a printing plate. This is charged according to the surface area required (and the number of printing colours: we need one plate per colour).

  In order to prepare the plate, we require a file at scale 1, 100% black, vectorised, EPS or PDF format. Our graphic designer can help you with the file.

• How many print colors can I use for my project and which ones?

  Each printing color requires one machine run. So we ask you to only use 1 to 2 colors. The second color (and next ones if necessary) is billed additionally.

  Also, gradients are impossible in letterpress because the letters (or the cliché) are inked uniformly over the entire surface.

  It is possible to print in any color with one exception: white. White typography gives a very chalky rendering and is therefore strongly not recommended. If this is the desired rendering, then we are asking for a body of at least 48.

  Finally, it is not possible to print with a light color on dark paper. Indeed, the ink is not covering the paper. If you want to print on dark paper, we offer metallic colors: silver, gold or copper, which are covering.

• Do you only print on Heidelberg presses?

  Yes, we only use Heidelberg letterpress printing presses. We will therefore not be able to print in four-color. We do not print any photos.

Stationery and cards at le typographe

• Can you advise me on my stationery purchase or on a gift idea?

  Yes, of course. The staff in the shop will be happy to answer your questions and advise you on the most suitable object for your wish, need or search.

  If you are looking for a gift idea, we can also offer you various possibilities, whatever your budget. We offer elegant gift wrapping (free of charge of course!) to complete the gift.

• What types of products can I find in the shop le typographe?

  Vous trouverez dans nos boutique de Bruxelles et de Nantes des articles de papeterie tels que des carnets, des blocs notes, des cahiers cousus, à spiral ou dos collé, du papier à lettres, des enveloppes, des cartes postales, des carnets de dessin, des instruments d’écriture (stylos plume, stylos bille, crayons à papier, crayons de couleurs, feutres fins, feutres fluorescents, …), divers accessoires de papeterie comme des gommes, des stickers, des magnets, des ciseaux, des cachets, de l’encre, de la colle, des trousses en cuir, des porte-cartes, des agrafeuses, du papier cadeau, du tape, des origamis, et d’autres instruments.

  La carterie est très présente dans nos boutiques et la gamme de cartes postales ou de mini cartes très étendue : si vous cherchez une carte d’anniversaire originale de grand format par exemple ou une carte pour dire votre amour, une carte pour remercier ou une carte de condoléances, n’hésitez pas à passer pour choisir le modèle le plus adapté.

  Dans le corner “Moineau”, vous découvrirez des bougies, des céramiques, des savons solides et liquides, des couvertures, des boites en métal, des encens, des pin’s et des broches, des mobiles, des rubans, des vases, …

• What brands do you sell?

  We mainly sell the stationery products of our brand “le typographe”, but some products of other European stationery brands are selected, such as Bindewerk, Kaweco and Caran d’Ache as well as Japanese brands (Mark’s and Midori for example).

The corner le typographe at Le Bon Marché

• What are the deadlines for a custom order in Nantes or in Paris?

  For an order to print cards or announcements, it takes about 3 weeks after the validation of the printing order.

  When you come into the shop, we take all the details of your file: number of copies, format, paper, text to be printed, typography, printing colour, etc. All this information is then sent to the Brussels workshop. You will receive an e-mail with a print proof, sent in PDF format so that you can carefully check all the information entered. Once you have validated this proof, we start the production of the plate and then the letterpress printing. It is then necessary to allow time for drying, cutting and checking each card. When the project is finished, the file is sent to Nantes or Paris and you will receive a call to let you know that your cards are ready to be picked up in the shop. We can also send it directly to your address.

  Stationery personalisation can take longer, depending on the item chosen, the number of copies to be made and the availability of paper from our suppliers. In general, however, it takes one to two months to produce personalised stationery items.

• Can I make a customized print project at Le Bon Marché?

  Yes, that’s right. Next to the corner, you will find a counter where you can see cards that have been printed by le typographe.

  With the help of an advisor, you can prepare your printing file for business cards, birth or wedding announcements, correspondence cards or any other personal or professional document.

  It is also possible to personalise our notepads and notebooks.

• Where is the stationery corner of le typographe at Le Bon Marché?

  The stationery shop is located on the second floor of the shop, next to the bookshop.

  Le typographe corner is at the heart of the stationery area.

• What items do you sell at the Le Bon Marché stationery corner?

  In the famous Parisian department stores’ Le Bon Marché, you will find all le typographe items presented on the eshop, i.e. the items currently in the catalogue: mini pads, A6 pads, A5 and A4 notepads, cardboard notebooks (hard cover), soft notebooks and small notebooks, mini cards, the entire collection of double A6 postcards with envelopes and large format A5 postcards, and packs of 5 cards and 5 envelopes made of thick 300g paper.

The shop in Nantes

• What are the deadlines for a custom order in Nantes or in Paris?

  For an order to print cards or announcements, it takes about 3 weeks after the validation of the printing order.

  When you come into the shop, we take all the details of your file: number of copies, format, paper, text to be printed, typography, printing colour, etc. All this information is then sent to the Brussels workshop. You will receive an e-mail with a print proof, sent in PDF format so that you can carefully check all the information entered. Once you have validated this proof, we start the production of the plate and then the letterpress printing. It is then necessary to allow time for drying, cutting and checking each card. When the project is finished, the file is sent to Nantes or Paris and you will receive a call to let you know that your cards are ready to be picked up in the shop. We can also send it directly to your address.

  Stationery personalisation can take longer, depending on the item chosen, the number of copies to be made and the availability of paper from our suppliers. In general, however, it takes one to two months to produce personalised stationery items.

• Can you advise me on my stationery purchase or on a gift idea?

  Yes, of course. The staff in the shop will be happy to answer your questions and advise you on the most suitable object for your wish, need or search.

  If you are looking for a gift idea, we can also offer you various possibilities, whatever your budget. We offer elegant gift wrapping (free of charge of course!) to complete the gift.

• What types of products can I find in the shop le typographe?

  Vous trouverez dans nos boutique de Bruxelles et de Nantes des articles de papeterie tels que des carnets, des blocs notes, des cahiers cousus, à spiral ou dos collé, du papier à lettres, des enveloppes, des cartes postales, des carnets de dessin, des instruments d’écriture (stylos plume, stylos bille, crayons à papier, crayons de couleurs, feutres fins, feutres fluorescents, …), divers accessoires de papeterie comme des gommes, des stickers, des magnets, des ciseaux, des cachets, de l’encre, de la colle, des trousses en cuir, des porte-cartes, des agrafeuses, du papier cadeau, du tape, des origamis, et d’autres instruments.

  La carterie est très présente dans nos boutiques et la gamme de cartes postales ou de mini cartes très étendue : si vous cherchez une carte d’anniversaire originale de grand format par exemple ou une carte pour dire votre amour, une carte pour remercier ou une carte de condoléances, n’hésitez pas à passer pour choisir le modèle le plus adapté.

  Dans le corner “Moineau”, vous découvrirez des bougies, des céramiques, des savons solides et liquides, des couvertures, des boites en métal, des encens, des pin’s et des broches, des mobiles, des rubans, des vases, …

• What brands do you sell?

  We mainly sell the stationery products of our brand “le typographe”, but some products of other European stationery brands are selected, such as Bindewerk, Kaweco and Caran d’Ache as well as Japanese brands (Mark’s and Midori for example).